Warranty / Support
KOALA warranty and after-sales support
KOALA products include a 1-year Thailand warranty. Terms depend on product type. Please keep proof of purchase from an Official Store.
Warranty policy
- 1-year product warranty
- Terms depend on product type
- Please keep proof of purchase from an Official Store
How to claim warranty
- 1. Contact admin
- 2. Send your order number
- 3. Send photos or videos of the issue
- 4. The team checks the case
- 5. Proceed according to warranty terms
Support FAQ
Common support questions
What should I do if my product has an issue?
Contact admin with your order number, photos or videos of the issue, and a short problem description.
Can I request a VAT invoice?
Please contact admin before or after purchase with your order details. Availability depends on the sales channel.
Can I request a receipt?
Yes. Contact admin with your order number and the required receipt information.
Is warranty available if I buy from another shop?
Warranty depends on purchase proof and terms. We recommend buying from Official Store channels for clear coverage.
How long does inspection take?
Timing depends on the issue and information received. The team will update you after initial inspection.
Buy from official channels for clear warranty coverage
Counterfeit products or products outside official channels may not be covered by KOALA Thailand warranty.